This policy explains what we collect, why we collect it and the choices you have. We keep it in plain language because you are entitled to understand it.
Medical Care Advice is committed to treating your personal health information with the same care we would want for our own. This policy explains what happens to the information you share with us, whether you are booking a consultation, subscribing to our newsletter or simply reading an article on this website.
Health information is sensitive. We collect only what is useful for caring for you, we use it only for that purpose, and we never sell it or share it for marketing.
We do not ask for, and you should not send us, the full details of your health history through the general contact form. Please speak to us directly for clinical information.
We do not use your health information for advertising, and we do not build advertising profiles from it. We do not sell or rent your data to anyone.
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We share information only when it is necessary and only with people who are bound to protect it. This includes clinicians involved directly in your care, laboratories and pharmacies fulfilling a request, and service providers who host our systems under strict confidentiality terms. We may also disclose information where the law requires it, or where necessary to protect the safety of a patient or the public.
All information is stored in access-controlled systems, and access is limited to the people who need it for your care. Records are retained only for as long as they are needed to provide care and meet our professional and legal obligations. We review our safeguards regularly and train our team on confidentiality as part of their ongoing work.
You have the right to ask us what information we hold about you, request a copy, ask for it to be corrected, and ask us to delete it where we are not required to keep it. You can also withdraw your consent to be contacted, or unsubscribe from our newsletter at any time using the link in every email or our unsubscribe page.
To exercise any of these rights, contact us by email or by phone and we will respond promptly. We will never ask you for clinical information over an unencrypted channel.
Our services are intended for adults, and we do not knowingly collect personal information directly from children. If you believe a child has provided us with information, please contact us so that we can remove it. Certain categories of information, such as details of mental health, fertility or sexual health, are treated with additional care and access restrictions.
We review this policy from time to time. When we make a meaningful change, we will update the date at the top of this page and, where appropriate, let subscribers know by email before the change takes effect.
Questions about this policy are always welcome. You can reach us by emailing contact@medicalcareadvice.com, by calling the clinic, or by writing to us. Our contact page lists our opening hours and full details.